The Future of Supply Chain Quality Management

Use Quality 4.0 to enhance your customer experience

Tackling the ever-changing customer experience landscape can be overwhelming for quality management leaders. According to a collaborative research report by Gartner and CQI, nearly half of all customer complaints revolve around experience quality - everything from buying and receiving to product unboxing and interactions with company representatives.

To navigate this challenge effectively, it's crucial for quality leaders to understand the connection between shifting customer expectations and Quality 4.0. But how can you ensure that your Quality 4.0 plans are aligned with meeting these evolving customer demands?

Download the Gartner-CQI report to:

  • Explore the 7 key drivers that are reshaping customer experience
  • Discover 3 actionable steps to address your quality management challenges

Download Quality Management Report

7 key drivers to evolve your customer expectations

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    About the Gartner-CQI Collaborative Research Report

    From April 2022 through July 2022, Gartner researchers surveyed quality practitioners globally to understand customer expectations. Gartner and CQI then collaborated to analyze how CQI’s eight principles of Quality 4.0 relate to each of the seven drivers of customer expectations. From this analysis we outlined the three actionable steps that quality leaders should take to respond to quality management issues.

    Gartner support for creating a culture of quality

    Gartner research and insights help supply chain quality management leaders build strong quality cultures and improve the design and execution of quality management strategies. Visit gartner.com to learn more about our support for supply chain quality management, proven to help deliver business value, increase risk readiness and drive continuous improvement.