Customer service and support leaders increasingly focus on cost optimization, with 47% of leaders identifying it as a top priority. But traditional approaches no longer work
To address evolving market demands and meet service requirements, service and support leaders should revolutionize their sector by incorporating Generative AI into their workforce strategies.
Download the latest Gartner report to:
- Identify the impact AI has on your organization’s workforce
- Learn how to create a range of talent management solutions
- Uncover how demand and technology drivers impact your talent strategy