Gartner Research

Gartner Magic Quadrant for Enterprise Conversational AI Platforms

Published: 06 March 2023

Summary

Enterprise conversational AI platforms automate multiple chatbot use cases within the enterprise, across their life cycle and across multiple business units. Application leaders responsible for conversational AI should use this Magic Quadrant to evaluate suitable vendors.

Included in Full Research

  • Vendor Strengths and Cautions
    • [24]7.ai
    • Aisera
    • Amazon Web Services
    • Amelia
    • Avaamo
    • boost.ai
    • Cognigy
    • eGain
    • Google
    • IBM
    • Inbenta
    • Kore.ai
    • Laiye
    • Omilia
    • OneReach.ai
    • Openstream.ai
    • Sinch
    • Sprinklr
    • Yellow.ai

Analysts:

Bern Elliot,  Gabriele Rigon

Access Research

Already a Gartner client?

Just stopping by?

To view this research and much more, become a client.

Speak with a Gartner specialist to learn how you can access peer and practitioner research backed by proprietary data, insights, advice and tools to help you achieve stronger performance.

By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

The Magic Quadrant: Your view into smarter technology purchases

How does a Gartner Magic Quadrant™ work?

A Magic Quadrant is a tool that provides a graphical competitive positioning of technology providers to help you make smart investment decisions. Thanks to a uniform set of evaluation criteria, a Magic Quadrant provides a view of the four types of technology providers in any given field:

Leaders execute well against their current vision for changing market rules but do not yet execute well.

Visionaries understand where the market is going or have a vision for changing market rules but do not yet execute well.

Niche Players focus successfully on a small segment or are unfocused and do not out-innovate or outperform others.

Challengers execute well today or may dominate a large segment but do not demonstrate an understanding of market direction.

The Magic Quadrant is more than just a diagram. You also get:
Custom category weighting

Weight critical vendor categories to get insights tailored to your business priorities.

Historical perspective

See how the vendor space has evolved through the years to better understand overall trends and upstarts.

User reviews

Read what your peers have to say about the solutions they've implemented.

Gartner Magic Quadrant is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

Pick the right provider with confidence

We work with you to select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

©2022 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.