With the mission to deliver high-quality health services to over 1 million New Yorkers every year, NYC Health + Hospitals enlisted Gartner's support to scale its data and analytics (D&A) program. The ultimate objective of the chief data officer (CDO) was to empower NYC Health + Hospitals' diverse workforce with access to high-quality data that saves time and enables them to make smarter strategic decisions.
The CDO strove to address the challenges and pain points of the workforce and build an operating model that both saves time and allows the workforce to better align its efforts and its priorities.
Gartner worked with the CDO to better understand the goals and pain points of NYC Health + Hospitals’ workforce. Together, we identified three key personas. We then worked to redefine required technologies, capabilities and services and the organizational structure to best support them. The Gartner Services Portfolio Toolkit was particularly helpful in aligning different service delivery providers to each persona's needs.
Gartner’s guidance and targeted consulting engagements helped NYC Health + Hospitals think holistically about its D&A program and build capabilities and increment maturity in a progressive, systematic and innovative manner. This included structuring and managing technology procurement across the full suite of analytics tools required for the program.
With Gartner’s support, NYC Health + Hospitals managed to:
Industry:
Healthcare
Revenue:
$7.31 billion
Employees:
35,700+
Contact:
Alexander Izaguirre, Ph.D., M.B.A., Chief Data Officer
Gartner is a trusted advisor and an objective resource for more than 15,000 enterprises in 100+ countries.
Learn more about how we can help you achieve your mission-critical priorities.
