Client Story

Optimize Customer Experience Using Customer Data

Gartner helped a leading public utility company to build a customer data-driven environment and optimize CX.

Mission-critical priority

Build a customer data-driven environment to elevate the company’s customer experience.

How Gartner helped

Gartner identified process inefficiencies and helped build a strategic roadmap to a customer data-driven environment.

Business impact

Improved customer response, developed a high-usage alert, saving 6 months, and established significant cost savings.

Industry

Industry

Regulated Utilities


Revenue

Revenue

$6 Billion


Employees

Employees

7,500

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